Terms of Use

Terms & Conditions
Consent To Treat & Telehealth Services

These Subscription Terms & Conditions (the “Agreement”) govern your use of and participation in a subscription (as defined in Inner Balance’s Terms of Use below). This Agreement incorporates by reference and shall be fully subject to our Terms of Use. All terms not defined herein shall have the meaning in our Terms of Use.

A. Subscription Options.

Inner Balance may offer more than one prescription (“Subscription Options”), or individual prescriptions (“Prescription Options)”, each with its own fees (“Subscription Fees” and “Prescription Fees”). Any payment terms presented to you during the process of using or signing up for a Subscription or Prescription Option are deemed part of this Agreement. If fees are not paid when due, you may be terminated from the subscription and no longer have access to the Services.
You are solely responsible for payment of all Subscription and Subscription Fees. Inner Balance uses a third-party payment processor (the “Payment Processor”) to collect Fees (your “Billing Account”). Processing of payments is subject to the terms, conditions and privacy policies of the Payment Processor in addition to this Agreement. Currently, Inner Balance uses Stripe as our Payment Processor. You can access Stripe’s Terms of Service at https://stripe.com/legal/end-users and their Privacy Policy at https://stripe.com/privacy Inner Balance is not responsible for any acts or omissions of the Payment Processor.
By choosing to use or otherwise participate in a subscription, you agree to: 1) pay Inner Balance, through the Payment Processor, the Subscription Fees for the Subscription Option you have selected in accordance with the applicable payment terms; and 2) you authorize Inner Balance, through the Payment Processor, to charge your bank, financial institution or credit card (your “Payment Method”) for all payments due. Inner Balance reserves the right to correct any errors or mistakes made by the Payment Processor even if the Payment Processor has already requested or received payment. Depending on your Payment Method, certain terms related to your payment may be set forth in agreements between you and your bank, financial institution, credit card issuer or other provider of your chosen Payment Method. If Inner Balance does not receive payment from you through the Payment Processor when due, you agree to pay all amounts due on your Billing Account upon demand. You must provide current, complete and accurate information for your Billing Account and promptly update all information to keep your Billing Account current, complete and accurate (such as a change in billing address, credit card number, or credit card expiration date). If you do not maintain accurate Billing Account information; then Inner Balance may continue charging you for any use of the subscription under your Billing Account up and until this Agreement and your subscription is terminated.

B. Subscription Fees

With a monthly Subscription, fees are due in a single sum in advance monthly.
With a 6-month Subscription commitment, fees are billed monthly. 3 months of product is shipped at a time and refills are sent every 3 months. If you choose to cancel your subscription during the 6 month trial period, you are not responsible for the full value of the 6-month commitment.
With a 6-month Subscription commitment, fees are billed monthly. 3 months of product is shipped at a time and refills are sent every 3 months. If you choose to cancel your subscription during the 6 month trial period, you are not responsible for the full value of the 6-month commitment.
With a 12-month Subscription commitment, fees are billed monthly. 3 months of product will be shipped at a time and refills sent every 3 months. If you choose to cancel your subscription before the period is over, you’re still responsible for the full value of the 12-month commitment. Inner Balance will continue to bill you monthly until the remaining 12 months is over.
If you choose to “pause” your subscription at any point, you will be billed for the period-of-time that was missed before additional services are rendered.

C. Prescriptions that are purchased on a one-time basis are billed up front and Prescriptions offered that are not on a subscription basis are non-refundable, or non-returnable.

No Emergency Care; Certain Services and Items Excluded. Inner Balance does not provide any urgent or emergency care services. If you ever have an urgent care need or medical emergency while participating, you must dial 911. Inner Balance does not provide urgent care or treat medical emergencies nor does Inner Balance offer or provide primary care services, or dispense any medications.

E. Direct Health Care Service.

Inner Balance consists of a direct health care service; it does NOT accept insurance. Inner Balance does not participate with or bill commercial health insurance plans or federal health care programs such as Medicare or Medicaid. Your Provider(s) may recommend that you receive services not offered by the Practices (such as, for example, specialty services or diagnostic tests), but in no event will any Practice be responsible for any resulting medical bills or otherwise. We do not accept FSA/HSA or provide letters of necessity for reimbursement. By signing, you acknowledge treatment does’t qualify for reimbursement from Medicare, Medicaid, or any other government insurance program, or private payor insurance. Patient covenants that they will not submit any claim(s) to Medicare, Medicaid, private payor or other government insurance program and agrees to indemnify Inner Balance against any claim, action, or loss which result from submission by patient of a claim.

F. Prescriptions.

An Inner Balance provider may prescribe certain medication(s) for you, the cost of any such medication is included in your Subscription Fees. If additional prescriptions are made, you will be charged per additional prescription order.
If a Provider prescribes medication, the Provider may limit to a specific type, limit to a specific pharmacy, or pharmacologic product based on supply, quality, consistency of product, good clinical practice and/or state regulations. Compounding pharmacies vary in their quality and availability. Any medication orders will be based on the Provider’s informed medical judgment, the circumstances of the situation and best interests of the member. Inner Balance does not guarantee that any prescriptions will be ordered as part of your treatment and/or through the Services. Providers will, at all times, exercise professional discretion and reserve the right to deny care and/or cancel any prescription due to actual or potential misuse of the Services.
You agree that any prescriptions that you receive from a Provider are solely for your personal use and you will not share or distribute any medication to any other person. You agree to fully and carefully read all provided medication information and labels and to contact an Inner Balance physician or pharmacist with any questions about your medication. Inner Balance and the Providers fully honor patient freedom of choice and if you receive a prescription for a medication, you have the right to have any prescription sent to the pharmacy of your choice. If you choose to have your prescription fulfilled at a pharmacy of your choosing, then Inner Balance reserves the right to continue charging monthly for their services. Patient is responsible for payment to the pharmacy of choice as an additional cost.
Finally, you agree and provide consent for Inner Balance’s pharmacy partners to contact you, including by SMS message, email and/or via the use of an automatic telephone dialing system, artificial voice, and/or prerecorded messages, for purposes of providing pharmacy services to you.

G. Use of medication.

Following your purchase of a subscription and upon receipt of your medication, you agree to review the educational materials provided and reach out to customer service, or your Provider with any questions. You understand and agree that Inner Balance may modify or remove components of your Prescription and may suspend and/or terminate subscription if you fail to comply with any of the requirements set forth in this Agreement.

H. Term and Termination.

Term. Inner Balance may, in its sole discretion, not accept this Agreement and return your Subscription Fees to you. If Inner Balance accepts this Agreement, then the term of the Agreement will begin on the date Inner Balance receives your Subscription Fees and lasts for the length of the subscription you purchased (the “Term”) unless terminated sooner by either party. Termination. You may terminate this Agreement and your participation in the subscription at any time by contacting support@innerbalance.com. Upon termination, you may be eligible for a refund as set forth in our Money Back Guarantee which is incorporated herein by reference. Inner Balance may terminate this Agreement and your Subscription, and/or modify or remove components of your Subscription at any time, if you fail to comply with this Agreement. In that event, you will not be eligible for any refund.

I. Entire Agreement; Amendment.

This Agreement sets forth the entire agreement between the parties regarding the subject matter hereof and supersedes all prior or contemporaneous oral or written agreements. Inner Balance reserves the right to change this Agreement at any time by providing prior notice through the Services and/or by sending an email to your email address of record. Notwithstanding the preceding, Inner Balance agrees that it will not change any provisions related to your Subscription Fees retroactively. If you do not agree with the updated Agreement, you may reject it by emailing support@innerbalance.com; if you reject the updated Agreement, you will no longer be able to use or otherwise participate and your ability to obtain a refund shall be subject to our Refund Policy. If you continue to use or otherwise participate in any way after a change to this Agreement takes effect, that means you agree to the updated Agreement. Except for changes as described herein, no other amendment or modification of this Agreement will be effective unless in writing and signed by both parties.

These Terms of Use (these “Terms”) govern your access to and use of services provided by Inner Balance, LLC. (“Inner Balance,” “we,” “us,” or “our”), including the website www.innerbalance.com and any associated websites, mobile sites, applications (including without limitation desktop and mobile), products, and software services that include personal health care navigation services, wellness services, communication services and other technology or personal services provided by Inner Balance (collectively, the “Services”). Your use of the Services and, if applicable, participation in any treatment, health and/or wellness offering/product (the “Treatment”) accessible through the Services may be subject to additional policies, rules, consent forms, statements of rights, and/or conditions (“Additional Terms”). These Additional Terms are incorporated herein by reference, and by accessing or using any aspect of the Services or using or participating in any aspect of the Treatment, you agree to also comply with the Additional Terms. In the event of a conflict between these Terms and any supplemental terms provided as part of a specific portion of the Services or Treatment, such supplemental terms shall control with respect to your use of that specific portion of the Services or Treatment.

Please read these Terms carefully and in their entirety before using the Services. They cover important information about Services provided to you and any charges, taxes, and fees we may bill you. These Terms include information about future changes to these Terms, limitations of liability, a class action waiver and resolution of disputes by arbitration instead of in court. ARBITRATION NOTICE AND CLASS ACTION WAIVER: EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION AGREEMENT SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

1. The Basics of Using Inner Balance.

To use many of the Services, you may be required to sign up for a user account, select a password and username (“Inner Balance User ID”), and provide us with certain information, such as your contact information. You promise to provide us with accurate, complete and updated registration information about yourself. You may not select as a Inner Balance User ID a name that you do not have the right to use, or another person’s name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission. You represent and warrant that you are an individual of legal age in your state of residence to enter into a binding contract. If you are using or participating in the subscription or any Treatment as a personal representative of another person as such person’s parent, guardian, conservator or custodian (“Family Member”), you agree to these Terms on behalf of such Family Member and you represent and warrant that you have legal authority to do so and to provide consent for the treatment of the Family Member. You may only use the Services for your own internal, personal, non-commercial use, and not on behalf of or for the benefit of any third party, and only in a manner that complies with all laws that apply to you. Inner Balance and the Practices (defined below) operate subject to state and federal regulations, and some Services may not be available in your state or country. You represent that you are not a person barred from enrolling for and/or receiving the Services under the laws of the United States or other applicable jurisdictions in which you may be located. Access to and use of the Services is limited exclusively to users located in states within the United States where the Services are available. Accessing the Services from jurisdictions where content is illegal, or where we do not offer Services, is prohibited. If your use of the Services is prohibited by applicable laws, then you aren’t authorized to use the Services. We can’t and won’t be responsible for your using the Services in a way that breaks the law. You will not share your Inner Balance User ID, account or password with anyone and you must also protect the security of your Inner Balance User ID, account, password and any other access tools or credentials. You are responsible for any activity associated with your Inner Balance User ID and account. You must notify Inner Balance promptly of any unauthorized use of your Inner Balance User ID by emailing support@innerbalance.com

2. Providers; Practices.

Health care professionals (“Providers”) utilize the Services as a way to coordinate access to certain health care services for you. You may use the Services to connect with Providers, nurses, or physician assistants (“mid-level providers”) and Inner Balance’s customer support team. Providers provide medical services and each Provider exercises independent medical judgment in the delivery of care or advice. The Provider owns a professional practice that is not owned by Inner Balance. Inner Balance itself does not provide any health care services nor does Inner Balance exercise control or direction over the means, methods or manner by which any Practice or Provider exercises professional judgment in the provision of clinical services. Similarly, Inner Balance is not responsible for the quality or appropriateness of the care any Provider renders to you.

Providers who deliver treatment or advice through the Services are independent professionals practicing. Inner Balance does not offer medical advice or diagnoses, engage in the practice of medicine or any other licensed profession, and does not interfere with the practice of medicine or any other licensed profession by Providers, each of whom is responsible for his or her services and compliance with the requirements applicable to his or her profession and license. Inner Balance does not employ or in any way supervise or control the Providers providing care to you, and Inner Balance is not responsible for the quality or appropriateness of the care the Providers render to you. Although some Content (as defined below) may be created and/or provided by physicians, the provision of such Content does not create a medical professional/patient relationship between you and Inner Balance (other than information you receive from a Provider) should be considered medical advice or an endorsement, representation or warranty that any particular medication or treatment is safe, appropriate, or effective for you.
THE SERVICES ARE NOT, AND SHOULD NEVER BE USED AS, A SUBSTITUTE FOR EMERGENCY MEDICAL CARE. IF YOU HAVE A MEDICAL OR MENTAL HEALTH EMERGENCY, ARE THINKING ABOUT SUICIDE OR TAKING ACTIONS THAT MAY CAUSE HARM TO YOU OR TO OTHERS, YOU SHOULD SEEK EMERGENCY TREATMENT AT THE NEAREST EMERGENCY ROOM OR DIAL 911.

3. Description of the treatment.

Providers provide certain health care services using interactive audio, video, messaging and other communication and media technologies through the Services. Mid-level providers and customer support may also provide non-clinical wellness related services and advice. You may have an opportunity to develop ongoing care relationships with Providers; however, your initial encounter may begin as an online questionnaire consultation (e.g., to determine the appropriateness for you to start hormone replacement therapy) and will not necessarily give rise to an ongoing treatment relationship with any particular Provider. For example, a Provider may determine that treatment is not appropriate for you or all of your treatment needs, and any Provider may elect to not provide certain clinical services or otherwise provide the therapy to you through the Services. Your Provider reserves the right to deny care for potential misuse of the therapy or for any other reason including if, in the professional judgment of your Provider, the provision of the treatment is not medically or ethically appropriate. As part of providing clinical services, Providers may order lab, imaging and other diagnostic tests, to be conducted at locations outside of the Practices, including clinical laboratories and testing centers. In addition, Providers may prescribe prescriptions for medications available from pharmacies separate from the Practices. In each case, you may incur additional costs related to such tests or prescriptions. Providers may also rely on information and materials you provide through the Services, including information and materials you may have received from your other health care providers. In order to use or otherwise participate, you must agree to the Terms & Consent and acknowledge receipt of the Notice of Privacy Practices. Although you may be required to accept such third party terms and conditions (employer program for example), you cannot obligate Inner Balance, a Practice, or any Provider to such terms and conditions. THIS AGREEMENT DOES NOT CONSTITUTE A HEALTH INSURANCE PRODUCT AND DOES NOT MEET ANY INDIVIDUAL HEALTH INSURANCE MANDATE THAT MAY BE REQUIRED BY FEDERAL LAW, INCLUDING THE FEDERAL PATIENT PROTECTION AND AFFORDABLE CARE ACT. THIS AGREEMENT COVERS ONLY LIMITED HEALTH CARE SERVICES AS DESCRIBED HEREIN. The treatment consists of a direct health care service. Practices do not bill or otherwise engage or participate with commercial or federal and state health care programs, such as Medicare and Medicaid, or private payor insurances. Your Provider(s) may recommend that you receive services not offered by the Practices (such as, for example, specialty services or diagnostic tests), but in no event will any Practice be responsible for any resulting medical bills or otherwise. Our services are also not eligible for FSA or HAS and letters of necessity won’t be provided. Treatment doesn’t qualify for reimbursement from Medicare, Medicaid, FSA, HAS, private payor, or any government insurance program. Patient covenants that they will not submit any claim(s) to Medicare, Medicaid, private payor, or other government insurance program and agrees to indemnify Inner Balance against any claim, action, or loss which result from submission by patient of a claim.

4. Privacy.

Please refer to the Practices’ Notice of Privacy PracticesPlease refer to the Practices’ Notice of Privacy Practices for more information about how Providers and the Practices may collect, use, share and protect your Protected Health Information (as such term is defined under the Health Insurance Portability and Accountability Act of 1996 and accompanying regulations) (“PHI”). In addition, please refer to our Privacy Policy to learn how Inner Balance collects, uses, shares and protects your personal information, the terms of which are hereby incorporated herein by this reference. If you have any questions regarding privacy, please email support@innerbalance.com

5. Messaging and Electronic Communications.

As part of the Services, you may receive communications through the Services, including messages sent via email or SMS. By signing up for the Services and providing us with your wireless number, you confirm that you want Inner Balance and the Providers and customer service to send you information that we think may be of interest to you. Inner Balance may use automated dialing technology to text you at the wireless number you provided, and you agree to receive communications from Inner Balance and the Providers. In addition, you represent and warrant that each Family Member on whose behalf you register for the Services or for whom you provide a wireless phone number has consented to receive communications from Inner Balance and the Providers. You agree to indemnify and hold Inner Balance and the Providers harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to your breach of the foregoing.
When you use the Services or send e-mails, messages, and other communications from your desktop or mobile device to Inner Balance, you are communicating with Inner Balance electronically. You consent to receive communications from Inner Balance electronically. You agree that (a) all agreements and consents can be signed electronically and (b) all notices, disclosures, and other communications that Inner Balances provides to you electronically satisfy any legal requirement that such notices and other communications be in writing. Inner Balance and the Providers may contact you by telephone, mail, text, or email regarding treatment or the Services or to verify your information, which may include your or your Family Member’s health information. You understand that information contained in these communications may not be protected by encryption technology, and there is a risk that they may be read by a third party. You agree to update your contact information to ensure accuracy. Your consent to conduct actions electronically covers all interactions between you and Inner Balance and the Providers (including without limitation the Providers).
Inner Balance may request further information from you and you agree to provide such further information to ensure that you have not fraudulently created your Inner Balance User ID. If you do not provide this information in the manner requested within fourteen (14) days of the request, Inner Balance reserves the right to suspend, discontinue, or deny your access to and use of the Services until you provide the information to Inner Balance as requested.

6. Your Conduct and Responsibilities.

You represent, warrant and agree that you will not provide or contribute anything, including any Content or User Information (as defined below), or otherwise use or interact with the Services, in a manner that:

infringes or violates the intellectual property rights or any other rights of anyone else (including Inner Balance);
impersonates or misrepresents your identity or falsely states or misrepresents your affiliation with a person or entity;
transmits any User Information that you do not have a right to transmit under any law or under contractual or fiduciary relationships;
violates any law or regulation, including without limitation, any applicable export control laws, privacy laws or any other purpose not reasonably intended by Inner Balance;
is dangerous, harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene or otherwise objectionable, including without limitation consisting of sexually explicit content that is pornographic, obscene, or harmful to minors;
denigrates any ethnic, racial, sexual, or religious group by stereotypical depiction or otherwise;
makes use of offensive language or images;
constitutes harassment, inappropriate behavior, inappropriate sexual advancements, verbal abuse, racist remarks, or otherwise unprofessional conduct, in each case, as determined by Inner Balance;
promotes physical harm of any kind against any individual or group or characterizes violence as acceptable, glamorous, or desirable; (j) provides instructional information about illegal activities;
jeopardizes the security of your Inner Balance User ID, account or anyone else’s (such as allowing someone else to log in to the Services as you);
attempts, in any manner, to obtain the password, account or other security information from any other user;
violates the security of any computer network, or cracks any passwords or security encryption codes;
runs Mailist, Listserv, any form of auto-responder or “spam” on the Services, or any processes that are run or are activated while you are not logged into the Services, or that otherwise interfere with the proper working of the Services (including by placing an unreasonable load on the Services’ infrastructure);
uploads, posts, e-mails, or otherwise transmits any unsolicited or unauthorized advertising, promotional materials, “junk mail”, “spam”, “chain letters”, “pyramid schemes”, or any other form of solicitation;
contacts other users of the Services through unsolicited e-mail, telephone calls, mailings, or any other method of communication;
“crawls,” “scrapes,” or “spiders” any page, data or portion of or relating to the Services or Content (through use of manual or automated means), or deep-link to any feature or content on the Services or bypass our robot exclusion headers or any other measures we may use to prevent or restrict access to the Services;
copies or stores any significant portion of Content;
harvests or collects personal information about any other individual who uses the Services;
contains or transmits any virus or any other programming routines that may detrimentally interfere with computer systems, files, code, programs, servers, networks or data or otherwise interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
interferes with or damages the Services or servers or networks connected to the Services or disobeys any requirements, procedures, policies, or regulations of networks connected to the Services, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial of service attacks, packet or IP spoofing, forged routing of electronic mail address information, or similar methods or technology;
decompiles, disassembles, translates, reverse engineers, reverse assembles, reverse compiles or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the Services or otherwise attempt to alter, defraud or create false results from any executable code, information on or received by the Services;
uses any content or information (including without limitation Content) available on the Services for any unauthorized purpose; or
assists any third party in engaging in any activity prohibited by these Terms.

In addition to any remedies that Inner Balance may have at law or in equity, if Inner Balance determines, in its sole discretion, that you have violated or are likely to violate the foregoing prohibitions, Inner Balance may take any action that we deem necessary to cure or prevent the violation, including without limitation, the immediate removal of User Information or related materials from the Services and termination of your right to use or access the Services or participate, and/or switching your Mid-level providers or Providers.

7. Your Rights in the Services.

Subject to your compliance with these Terms, Inner Balance grants you a limited, non-exclusive, non-transferable, non-sublicensable license to use the Services solely for your personal and non-commercial purposes and in accordance with these Terms. The materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, User Information (as defined below) and so forth (all of the foregoing, the “Content”) are protected by copyright and/or other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you won’t use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, commercialize or otherwise exploit for any purpose any Content not owned by you without the prior consent of the owner of that Content.
Subject to these Terms, Inner Balance grants each user of the Services a worldwide, non-exclusive, non-sublicensable and non-transferable license to use (i.e., to download and display locally) Content solely for purposes of using the Services. Use, reproduction, modification, distribution or storage of any Content for any purpose other than using the Services is expressly prohibited without prior written permission from Inner Balance. You understand that Inner Balance owns the Services. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), create derivative works based on, or otherwise exploit any of the Services.
The Services may allow you to copy or download certain Content, but please remember that even where these functionalities exist, all the restrictions in this section still apply. A single copy of the Content may be downloaded or otherwise copied from the Services for non-commercial personal use only, provided however, that all copyright and other proprietary notices are kept intact. Any further copying, reproduction, publication, posting, transmission, or distribution of any part of the Content in any way is prohibited.
Images displayed on the Services are either the property of, or used with permission by, Inner Balance. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms or specific permission is provided elsewhere on the Services. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

8. Your User Information.

Anything you post, upload, share, store, or otherwise provide through the Services, including without limitation text, photos, audio, code, instructions, requests, ideas, suggestions, comments, forms and agreements, files, videos, images and other materials is your “User Information”. You are solely responsible for all User Information you contribute to the Services. You represent that all User Information submitted by you are accurate, complete, up-to-date, and in compliance with all applicable laws, rules and regulations.

Licenses

The following licenses are subject to our Privacy Policy to the extent they relate to User Information that is also your personally-identifiable information and our Notice of Privacy Practices to the extent they relate to Protected Health Information. Subject to the preceding, in order to display your User Information on the Services, and to allow other users to use and access them (where applicable), you grant Inner Balance certain rights in your User Information (see below for more information). By submitting, posting, or displaying User Information through the Services, you grant Inner Balance a perpetual, irrevocable, worldwide, royalty-free, fully paid, sublicensable, transferable and non-exclusive license to use, reproduce, adapt, modify, aggregate, translate, publish, publicly perform, publicly display, distribute, edit, reformat, prepare derivative works of and otherwise fully exploit such User Information in connection with the Services and Inner Balance’s (and their successor’s and assign’s) businesses, including without limitation for promoting and redistributing part or all of the Services (and derivative works thereof) in any media formats and through any media channels (including, without limitation, third party websites and feeds), and including after your termination of your account or the Services to the extent permitted by applicable privacy laws. Such information may be used for any purpose, including, without limitation, reproduction, solicitation, disclosure, transmission, publication, broadcast, and posting. Inner Balance shall be free to use any ideas, concepts, know-how, or techniques contained in any communication you send to Inner Balance via the Services or by any other means for any purpose whatsoever, including, without limitation, developing and marketing products using such information. For clarity, the foregoing license grants do not affect your other ownership or license rights in your User Information, including the right to grant additional licenses to your User Information, unless otherwise agreed in writing. You represent and warrant that you have all rights to grant such licenses to us without infringement or violation of any third party rights, including without limitation, any privacy rights, publicity rights, copyrights, trademarks, contract rights, or any other intellectual property or proprietary rights. Finally, you understand and agree that Inner Balance, in performing the required technical steps to provide the Services to Inner Balance users (including you), may need to modify your User Information to conform and adapt such User Information to the technical requirements of connection networks, devices, services, or media; the foregoing licenses include your permission to make any such required technical modifications.

9. DMCA.

In accordance with the Digital Millennium Copyright Act of 1998 (the “DMCA”), Inner Balance has adopted the following policy toward copyright infringement. Inner Balance reserves the right to (1) block access to or remove material that Inner Balance believes in good faith to be copyrighted material that has been illegally copied and distributed by any of Inner Balance’s advertisers, affiliates, content providers, members or users and (2) remove and discontinue service to repeat offenders. (1) Procedure for Reporting Copyright Infringements. If you believe that material or content residing on or accessible through the Services infringes your copyright (or the copyright of someone whom you are authorized to act on behalf of), please send a notice of copyright infringement containing the following information to Inner Balance’s Designated Agent at support@innerbalance.com
A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;
(b) Identification of works or materials being infringed;
(c) Identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that Inner Balance is capable of finding and verifying its existence;
(d) Contact information about the notifier including address, telephone number and, if available, email address;
(e) A statement that the notifier has a good faith belief that the material identified in (1)(c) is not authorized by the copyright owner, its agent, or the law; and
(f) A statement made under penalty of perjury that the information provided is accurate and the notifying party is authorized to make the complaint on behalf of the copyright owner.
(2) Once Proper Bona Fide Infringement Notification is Received by the Designated Agent. Upon receipt of a proper notice of copyright infringement, we reserve the right to:
(a) remove or disable access to the infringing material;
(b) notify the individual who is accused of infringement that we have removed or disabled access to the applicable material; and
(c) terminate such individual’s access to the Services if they are a repeat offender.
(3) Procedure to Supply a Counter-Notice to the Designated Agent. If the individual accused of copyright infringement believes that the material that was removed (or to which access was disabled) is not infringing, or the content provider believes that it has the right to post and use such material from the copyright owner, the copyright owner’s agent, or, pursuant to the law, the content provider may send us a counter-notice containing the following information to the Designated Agent.
(a) A physical or electronic signature of the content provider;
(b) Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or disabled;
(c) A statement that the content provider has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material; and
(d) Content provider’s name, address, telephone number, and, if available, email address, and a statement that such person or entity consents to the jurisdiction of the Federal Court for the judicial district in which the content provider’s address is located, or, if the content provider’s address is located outside the United States, for any judicial district in which Company is located, and that such person or entity will accept service of process from the person who provided notification of the alleged infringement.
If a counter-notice is received by the Designated Agent, Inner Balance may, in its discretion, send a copy of the counter-notice to the original complaining party informing that person that Inner Balance may replace the removed material or cease disabling access to it within 10 business days. Unless the copyright owner files an action seeking a court order against the content provider accused of committing infringement, the removed material may be replaced or access to it restored in 10 to 14 business days or more after receipt of the counter-notice, at Inner Balance’s discretion.

10. Allocation of Responsibility for Content and Services.

Certain Content provided as part of or through the Services has been developed by and/or provided by Inner Balance (“Inner Balance Content”). Other Content may have been developed by or provided by other users or third parties. Inner Balance specifically disclaims any responsibility for information or Content publicly posted or privately transmitted through the Services by anyone other than Inner Balance. Your access and use any such information and Content at your own risk, and Inner Balance is not liable for any errors or omissions in that information or Content or for any damages or loss you might suffer in connection with it. In addition, Inner Balance cannot control and has no duty to take any action regarding how you may interpret and use the Content, including Inner Balance Content, or what actions you may take as a result of having been exposed to the Content, and you hereby release Inner Balance from all liability for you having acquired or not acquired Content through the Services. Inner Balance cannot guarantee the identity of any users with whom you interact in using the Services and is not responsible for which users gain access to the Services. You are responsible for all Content you contribute, in any manner, to the Services, and you represent and warrant you have all rights necessary to do so, in the manner in which you contribute it.
The Services may contain links or connections to third-party websites, platforms, applications or services that are not owned or controlled by Inner Balance. Any information you provide through those third party websites are subject to terms and conditions of those websites. Inclusion of any link to such third party websites does not imply an endorsement or recommendation by Inner Balance. Inner Balance makes no representations or warranties of any kind as to the accuracy, currency, or completeness of any information contained in such websites and shall have no liability for any damages or injuries of any kind arising from such content or information. When you access third-party websites or use third-party services, you accept that there are risks in doing so, and that Inner Balance is not responsible for such risks. Inner Balance encourages you to be aware when you leave the Services and to read the terms and conditions and privacy policy of each third-party website or service that you visit or utilize. By using the Services, you release and hold Inner Balance harmless from any and all liability arising from your use of any third-party website or service. If there is a dispute between participants through the Services, or between users and any third party, you agree that Inner Balance is under no obligation to become involved. In the event that you have a dispute with any third party, you release Inner Balance, its directors, officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services.

11. Updates to the Services.

Inner Balance is always trying to improve the Services, so they may change over time. Inner Balance may at our discretion withdraw, suspend, or discontinue any functionality or feature of the Services, or Inner Balance may introduce new features or impose limits or certain features or restrict access to parts or all of the Services or treatment. Balance is not responsible for transmission errors, corruption, or compromise of information carried over any local or interchange telecommunications carrier. Inner Balance reserves the right to remove any Content from the Services at any time, for any reason (including but not limited to if someone alleges you contributed Content in violation of these Terms), in Inner Balance’s sole discretion, and without notice. Inner Balance also reserves the right to maintain, delete, or destroy all communications or information posted or uploaded to the Services in accordance with our internal record retention and/or destruction policies.

12. Termination.

You may stop using the Services at any time. If you would like to discontinue, please notify Inner Balance at support@innerbalance.com. Inner Balance may, in its sole discretion, terminate your subscription at any time for cause for the following reasons: (i) Inner Balance and/or the Providers are unable to contact you for a period of time, (ii) You don’t verify ID per state law, or fill out required intake forms (iii) you fail to pay any fees due, (iv) you harass or bully another individual while using the Services or conduct yourself in an indecent manner; or (v) you fail to meet enrollment criteria. Inner Balance may suspend or terminate your use of the Services in Inner Balance’s discretion, you violate the Terms and/or any other agreement applicable to you. Your eligibility to receive a refund for a terminated subscription is subject to our Refund Policy.

13. Disclaimer of Warranties.

Inner Balance, the Providers (including without limitation Providers) and their respective licensors, suppliers, partners, parent, subsidiaries or affiliated entities, and each of their respective officers, directors, members, employees, consultants, contract employees, representatives and agents, and each of their respective successors and assigns (Inner Balance, the Providers and all such parties together, the “Inner Balance Parties”) make no representations or warranties concerning the Services, including without limitation regarding any Content contained in or accessed through the Services, and the Inner Balance Parties will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services or any claims, actions, suits, procedures, costs, expenses, damages or liabilities arising out of use of, or in any way related to your participation in, the Services. The Inner Balance Parties make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through or in connection with the Services. Services purchased or offered (whether or not following such recommendations and suggestions) are provided “AS-IS” and without any warranty of any kind from the Inner Balance Parties or others (unless, with respect to such others only, provided expressly and unambiguously in writing by a designated third party for a specific product). YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, THE SERVICES AND CONTENT ARE PROVIDED BY INNER BALANCE (AND THE PRACTICES AND THEIR RESPECTIVE LICENSORS AND SUPPLIERS) ON AN “AS-IS” BASIS AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. INNER BALANCE MAKES NO WARRANTY THAT (A) THE SERVICES WILL MEET YOUR REQUIREMENTS; (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, UNFAILINGLY SECURE, OR ERROR-FREE; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE; (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS OR (E) ANY ERRORS IN THE SERVICES WILL BE CORRECTED. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR USE OF ANY SUCH MATERIAL; NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM INNER BALANCE OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS; AND YOU SHOULD ALWAYS USE CAUTION WHEN GIVING OUT ANY PERSONAL INFORMATION ABOUT YOURSELF OR THOSE FOR WHOM YOU HAVE LEGAL AUTHORITY. SPECIFICALLY, INNER BALANCE MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESS, STATUTORY OR IMPLIED AS TO: (i) THE AVAILABILITY OF ELECTRONIC OR TELECOMMUNICATION SERVICES AND ACCESS TO THE ELECTRONIC OR TELECOMMUNICATION SERVICES AT ANY TIME OR FROM ANY LOCATION; (ii) ANY LOSS, DAMAGE, OR OTHER SECURITY INTRUSION OF THE ELECTRONIC OR TELECOMMUNICATION SERVICES; AND (iii) ANY DISCLOSURE OF INFORMATION TO THIRD PARTIES OR FAILURE TO TRANSMIT ANY DATA, COMMUNICATIONS OR SETTINGS CONNECTED WITH THE ELECTRONIC OR TELECOMMUNICATION SERVICES. INNER BALANCE DOES NOT CONTROL OR ENDORSE ANY ACTIONS RESULTING FROM YOUR PARTICIPATION IN THE SERVICES AND, THEREFORE, INNER BALANCE SPECIFICALLY DISCLAIMS ANY LIABILITY WITH REGARD TO ANY ACTIONS RESULTING FROM YOUR PARTICIPATION IN OR USE OF THE SERVICES. FURTHER, PLEASE NOTE THAT NO ADVICE OR INFORMATION, OBTAINED BY YOU FROM OUR PERSONNEL OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY PROVIDED FOR IN THESE TERMS. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Any general advice posted or provided as part of the Services is for informational purposes only and is not intended to replace or substitute for any medical or other advice. To the maximum extent permitted by law, Inner Balance disclaims any representations or warranties and expressly disclaims any and all liability concerning any treatment, action by, or effect on any person following the general information offered or provided within or through the Services. If you have specific concerns or a situation arises in which you require medical advice, you should consult with an appropriately trained and qualified medical services provider.

14. Limitation of Liability.

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL ANY OF THE INNER BALANCE PARTIES OR PROVIDERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, (B) ANY SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, (C) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE GREATER OF (I) ONE-HUNDRED DOLLARS ($100) OR (II) THE AMOUNTS PAID AND/OR PAYABLE BY YOU TO INNER BALANCE IN CONNECTION WITH THE SERVICES IN THE TWELVE (12) MONTH PERIOD PRECEDING THIS APPLICABLE CLAIM OR (D) ANY MATTER BEYOND OUR REASONABLE CONTROL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL OR CERTAIN OTHER DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.
YOU SHALL AND HEREBY WAIVE YOUR RIGHTS WITH RESPECT TO CALIFORNIA CIVIL CODE SECTION 1542 OR ANY SIMILAR LAW OF ANY JURISDICTION, WHICH SAYS IN SUBSTANCE THAT “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”

15. Indemnification.

You agree to indemnify and hold the Inner Balance Parties harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to any claims relating to:

your use or misuse of the Services (including any actions taken by a third party using your account);
your violation of these Terms;
the content or subject matter of any information (including without limitation User Information) you provide to any Inner Balance Party (including without limitation any customer service agent);
any negligent or wrongful act or omission by you in your use or misuse of the Services, including without limitation, infringement of third party intellectual property rights, privacy rights, or negligent or wrongful conduct; and/or
your failure to comply with any applicable laws or regulations. In the event of such a claim, suit, or action (“Claim”), we will attempt to provide notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder).

16. Assignment.

You may not assign, transfer, or delegate these Terms or your rights or obligations hereunder, or your Inner Balance account, in any way (by operation of law or otherwise) without Inner Balance’s prior written consent. Inner Balance may freely transfer, assign, or delegate all or any part of these Terms and any rights and obligations at any time. These Terms will be binding upon and inure to the benefit of the heirs, successors, and permitted assigns of parties.

17. Choice of Law.

These Terms are governed by and will be construed under the Federal Arbitration Act, applicable federal law, and the laws of the State of Idaho, without regard to the conflicts of laws provisions thereof.

18. Arbitration Agreement.

Please read the following ARBITRATION AGREEMENT carefully because it requires you to arbitrate certain disputes and claims with Inner Balance and limits the manner in which you can seek relief from Inner Balance. Both you and Inner Balance acknowledge and agree that for the purposes of any dispute arising out of or relating to the subject matter of these Terms, Inner Balance’s officers, directors, employees and independent contractors (“Personnel”) are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Personnel will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as the third-party beneficiary hereof.

Arbitration Rules; Applicability of Arbitration Agreement. The parties shall use their best efforts to settle any dispute, claim, question, or disagreement arising out of or relating to the subject matter of these Terms directly through good-faith negotiations, which shall be a precondition to either party initiating arbitration. If such negotiations do not resolve the dispute, it shall be finally settled by binding arbitration in the State of Idaho. The arbitration will proceed in the English language, in accordance with the JAMS Streamlined Arbitration Rules and Procedures (the “Rules”) then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes. The arbitrator shall be selected from the appropriate list of JAMS arbitrators in accordance with such Rules. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction.
Costs of Arbitration. The Rules will govern payment of all arbitration fees. Inner Balance will pay all arbitration fees for claims less than fifty thousand ($25,000) dollars. Inner Balance will not seek its attorneys’ fees and costs in arbitration unless the arbitrator determines that your claim is frivolous.
Small Claims Court; Infringement. Either you or Inner Balance may assert claims, if they qualify, in small claims court in any United States county where you live or work. Furthermore, notwithstanding the foregoing obligation to arbitrate disputes, each party shall have the right to pursue injunctive or other equitable relief at any time, from any court of competent jurisdiction, to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights.
Waiver of Jury Trial. YOU AND INNER BALANCE WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR JURY. You and Inner Balance are instead choosing to have claims and disputes resolved by arbitration. Arbitration procedures are typically more limited, more efficient, and less costly than rules applicable in court and are subject to very limited review by a court. In any litigation between you and Inner Balance over whether to vacate or enforce an arbitration award, YOU AND INNER BALANCE WAIVE ALL RIGHTS TO A JURY TRIAL, and elect instead to have the dispute be resolved by a judge.
Waiver of Class or Consolidated Actions. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If however, this waiver of class or consolidated actions is deemed invalid or unenforceable, neither you nor Inner Balance is entitled to arbitration; instead all claims and disputes will be resolved in a court as set forth in (g) below.
Opt-out. You have the right to opt out of the provisions of this Section by sending written notice of your decision to opt out, postmarked within thirty (30) days of first accepting these Terms. You must include (i) your name and residence address, (ii) the email address and/or telephone number associated with your account, and (iii) a clear statement that you want to opt out of these Terms’ arbitration agreement.
Exclusive Venue. If you send the opt-out notice in (f), and/or in any circumstances where the foregoing arbitration agreement permits either you or Inner Balance to litigate any dispute arising out of or relating to the subject matter of these Terms in court, then the foregoing arbitration agreement will not apply to either party, and both you and Inner Balance agree that any judicial proceeding (other than small claims actions) will be brought in the state or federal courts located in, respectively, Idaho, or the federal district in which that county falls.
Severability. If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Arbitration Agreement section will be null and void. This arbitration agreement will survive the termination of your relationship with Inner Balance.

19. Updates to these Terms.

We are constantly trying to improve the Services, so these Terms may need to change along with our Services. We reserve the right to change the Terms at any time, but if we do, we will place a notice through the Services, send you an email, and/or notify you by some other means. If you don’t agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. If you use the Services in any way after a change to the Terms is effective, that means you agree to all of the changes.

20. Miscellaneous.

All provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following terms will survive termination: any obligation you have to pay or indemnify Inner Balance, any limitations on Inner Balance’s liability, any terms regarding ownership or intellectual property rights, and terms regarding disputes between Inner Balance and you, including without limitation the arbitration agreement. You are responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Services. The failure of either you or Inner Balance to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. Except as expressly set forth in the sections above regarding the Apple Application and the Arbitration Agreement, you and Inner Balance agree there are no third-party beneficiaries intended under these Terms. If any provision of these Terms are found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable. You and Inner Balance agree that these Terms are the complete and exclusive statement of the mutual understanding between you and Inner Balance, and that these Terms supersede and cancel all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms. You hereby acknowledge and agree that you are not an agent of Inner Balance, and you do not have any authority of any kind to bind Inner Balance in any respect whatsoever. Inner Balance will not be deemed to be in breach of these terms or liable for any breach of these Terms or Privacy Policy or any Additional Terms due to any event or occurrence beyond Inner Balance’s reasonable control, including without limitation, acts of God, terrorism, war, invasion, failures of any public networks, electrical shortages, earthquakes or floods, civil disorder, strikes, fire, pandemics/epidemics, or other disaster. If you have any questions, comments, or concerns regarding these Terms of Use, please contact Inner Balance at support@innerbalance.com.

Consent to Treat & Telehealth Services

This Consent to Treatment & Telehealth Services (“Consent”) governs the provision of treatment and use of telehealth services provided by Inner Balance, LLC. (“Inner Balance”) and its Providers (collectively, the “Services”). All capitalized terms used in this Consent but not defined herein will have the meanings provided in Inner Balance’s Terms of Use and/or Privacy Policy. Note: You should only use the Services if you have read this information and made an informed decision that the Services are right for you. If you have any questions, please email us at support@innerbalance.com “Provider(s)” means the medical professionals contracted with Inner Balance to provide certain healthcare services on behalf of Inner Balance. Because Inner Balance providers function as a Clinical Team to provide healthcare services, the term “Provider” or “my Provider” as used herein refers to the Inner Balance Clinical Team as a whole. “Telehealth” means the use of electronic information and communication technologies by Providers to deliver health care services to patients not at the same physical location, which may include the assessment, diagnosis, consultation, treatment, education, care management and/or self-management of a patient. Such communication can include electronic transfer of medical records, images/photographs, health information, or other Personal Information between you and the Providers, live conversations or other interactions between you and the Providers via messaging, audio, video, and/or media, and use and analysis of output data from medical or wearable devices, sound, video, and other related files. Although the provision of healthcare services using telehealth may offer potential benefits, there are potential risks associated with the use of telehealth. These risks are described in more detail below. Telehealth services may not be a substitute for in-person health care in all cases.

Possible Benefits

The telehealth services provided by Inner Balance include an initial hormone health assessment via questionnaire as well as follow-up that may include audio, email, chat, or text with Inner Balance healthcare team members and/or providers. Inner Balance’s telehealth services may provide an easier and more efficient way for you to obtain these healthcare services at a time and place most convenient for you and you can interact with the Providers without needing an in-office appointment. Your Provider will interact with you by computer messaging or smartphone instead of in person. You will be able to message the Provider and ask any questions. The Provider will then respond to your questions, or follow-up during regular business hours. The Provider will be able to assess your hormone condition, provide medical advice, and prescribe treatment (including medication), as appropriate.

Possible Risks

Just as with an in-person encounter, there are potential risks associated with the use of telehealth. These risks may include, but are not limited to:

Limitations on the availability and/or appropriateness of specific health services as a result of the Services being offered remotely (e.g., information transmitted to the Providers may not be sufficient to allow for appropriate medical decision making by the Providers and the inability of your Providers to conduct certain tests or assess vital functions and signs in-person may prevent the Providers from providing a diagnosis or treatment).
Risks to the confidentiality and security of your health information, including Personal Information, related to your use of potentially non-secure electronic and telecommunication technologies (see below).
Technology issues that may occur while completing your questionnaire or while messaging with a provider (however, alternative communication methods may be available if you are having connectivity issues).
Limitations in treatment options due to regulatory restrictions in certain jurisdictions.

Security

The electronic systems used in Inner Balance’s delivery of the Services incorporate information security protocols to protect the privacy and security of your Personal Information, including your health information. In addition, Inner Balance employs appropriate measures to ensure its integrity against intentional or unintentional corruption. However, although Inner Balance implements a wide range of administrative, physical, and technical safeguards to protect your information, we cannot guarantee the privacy and confidentiality of your information. For more details about how Inner Balance protects and uses your Personal Information see our HIPAA Privacy Policy and Notice of Privacy Practices.

Consent

In order to participate in Inner Balance’s services, you must review and agree to this Consent. By accepting this Consent, you acknowledge your understanding and agree to the following:

I have read the above information and have had an opportunity to ask questions.
I understand the benefits and risks of receiving telehealth services.
I voluntarily request and consent to medical care and treatment by Inner Balance Providers and give my informed consent to the use of telehealth by my Provider.
My Provider may retrieve my medication history for treatment related purposes. • My Provider will only prescribe medication as they deem medically appropriate.
I have the right to refuse any treatment recommended by my Provider.
I have the right to discuss my hormone treatment with my Provider.
I understand that my Provider may determine, in their sole discretion, that: 1) prescription of medication is not medically appropriate; 2) my condition is not suitable for treatment using telehealth; and/or 3) that I may need to seek medical care and treatment in-person or from an alternative source.
I understand that I have the right to withhold or withdraw my consent to the use of telehealth in the course of my care at any time by emailing support@innerbalance.com with such instruction; otherwise, this consent will remain in effect for as long as I receive services from Inner Balance and will be considered renewed upon each encounter (Telehealth, audio, or messaging) with my Provider.
I understand that while the use of telehealth may provide potential benefits to me, as with any medical care service, no such benefits or specific results can be guaranteed.
I understand that I have the right to access my health and wellness information pertaining to the Services delivered via telehealth in accordance with applicable laws and regulations.
My Provider may share information regarding my telehealth exam and the Services I received from my Provider with other individuals, pharmacy and Inner Balance customer service members for treatment, payment, and health care operations purposes as described in Inner Balance’s Notice of Privacy Practices.
Inner Balance may contact me via text message/SMS and/or email for treatment related purposes.
Inner Balance may prescribe medication as part of services. Such medication may have side effects and potential risks as described on the label of each medication. I understand that I should review all potential side effects and risks of any medication prescribed by Provider with my Provider.
Inner Balance may recommend additional supplements that include herbs, or vitamins to assist with hormone metabolism, or obtaining the best clinical result. Side effects and potential risks of such supplements are described on the label of each supplement. I understand that I should review all potential side effects and risks of any medication prescribed by Provider with my Provider.
Inner Balance does not provide urgent care or treat medical emergencies nor does Inner Balance offer or provide primary care services, or dispense other medications other than ones specified when subscribing or on purchase. If you ever have an urgent care need or medical emergency, you must dial 911.
Understand that Inner Balance’s approach is to restore hormone levels aligned with what has been established in the literature for women ages 20-30.
I understand that Inner Balance’s medical treatment, or any prescriptions from Inner Balance doesn’t qualify for reimbursement from Medicare, Medicaid, or any other government insurance program. It also doesn’t qualify for reimbursement from private payor insurance companies, or health savings, or flex savings accounts (HSA/FSA). I agree to not submit any claims to Medicare, other government insurance programs, private payor insurance companies, or HSA/FSA and agree to indemnify Inner Balance against any claim, action, or loss which results from submission of a claim.
I understand that my data may be de-identified and used for internal clinical and laboratory quality assurance and improvement. Ongoing quality improvement in the clinic incorporates retrospective review of lab tests and symptom improvement. This is a courtesy notification and if you would like to opt-out please email support@innerbalance.com.

Terms & Conditions Consent To Treat & Telehealth Services