The Inner Balance Money Back Promise
We believe our products should transform how you feel.
If you’re not fully satisfied, you may qualify for a refund.
- All refund requests must be made by logging into your Inner Balance account and messaging our Care Team.
- Refunds are not processed automatically upon cancellation.
- Purchases made with HSA/FSA cards qualify for a refund.
- Refunds may be requested only once per customer. If you cancel, receive a refund, and later re-subscribe, you will not be eligible for another refund.
Oestra™ – 6-Month Guarantee
- You may request a refund up to six months of subscription fees.
- Refund requests must be submitted within 14 days of cancellation and within 6 months of order date.
BodyMatched™ Face Creams – 30-Day Guarantee
- You may request a full refund within 30 days of your order date.
Important Details
- Refunds apply to Oestra™ subscription fees or BodyMatched™ Face Cream purchases only.
- Refunds do not include supplements, lab tests, or third-party services.
- You must self-pay for your Oestra™ subscription (not covered or reimbursed by private insurance, Medicare, or Medicaid).
We’re Here to Help
If you have any questions or would like to start a refund request, log into your Inner Balance account and contact our Care Team — we’ll take care of you.
